Specialized CRM for car dealership network
Our solution helped more than 350 companies increase their sales and services, adapt their business to market changes.
DealerPoint is
Development and implementation of specialized CRM for car dealers
Optimization of sales and customer service processes
What issues do we solve
Fragmentation of customer base
Absence of history of interaction and communication with the client
Absence of a personal value for each incoming customer as a potential customer
Absence of accurate reports on the number of clients found, assigned, and performed repairs, emails, calls, and their performance
Adequate assessment of staff
You can see the entire history of past repairs applied at any stage
Customers get invited on time to get a vehicle maintenance inspection, MOT and other service.
Increase customer satisfaction with the service
History of repairs
After-sale service
Customer Satisfaction Index
Automatic traffic capture
100% of incoming traffic to the car service is automatically recorded in the CRM
KPI tracking
Track the quality of work performed using clear and convenient dashboards
Quick appointment scheduling
Quickly manage service and repair appointments of clients
What you'll get with
DealerPoint CRM:
Speed up the maintenance work order process
Quick processing
Clients by recommendation
Increase the number of new customers who come based on recommendations from existing car service customers
DealerPoint Features
How DealerPoint retains customers
Information which is recorded for each client in the CRM:
  • Customer data
  • Customer contacts
  • Needs
  • Comments
  • Service loading plan and results
  • Assigns further events
DealerPoint automatically creates a report on the number of clients created.
The service Manager cannot delete the client or download its data from the system. The customer base with the comments and events remains forever.
How DealerPoint monitors managers
Each incoming and outgoing call of the employee is recorded in the CRM.

Automatically created in the counterparty's map:
  • Phone call status
  • Manager's comment
  • Date and time of the call
  • A recording of the conversation is attached
CRM syncs with employees' emails
Synchronization allows you to track the history of correspondence with potential clients directly from the counterparty's card. CRM will make sure that none of the client's emails remain unanswered.
DealerPoint is always at hand
Monitor the appointments, repairs, consultations, calls, and other events being carried out with clients.
You can control the recordings for repairs, loading posts, and staff employment.

The ability to work from mobile devices will allow the Manager to work anywhere and at any time:
  • clarify the need
  • view the vehicle warehouse
  • contact the customer
Reports and controls
Make decisions based on accurate data about your employees' performance.

In CRM DealerPoint, you can evaluate daily the number of:
  • Incoming calls to managers
  • New potential customers
  • Consultations with clients
  • Completed works, arrivals
  • Online requests
  • Expired contacts
  • Denials of repairs and their reasons
DealerPoint Values
Case Study
''Yuna-motors'' LLC
Revealed:
  • employees did not maintain contact with the client
  • new clients received low-quality consultations
  • old clients who seemed uninteresting were lost
  • clients were not invited to the service during phone discussions
What was done:
  • automated the system for maintaining relationships with the client
  • formed a daily plan for call-ins and check-ins calls
  • called and returned old lost clients to work
Results of implementing CRM in the first month:
  • the process of scheduling a repeat client appointment to the service was reduced to 1 minute, and a new one - to 1 minute and 15 seconds
  • the number of arrivals for repairs increased by 23 due to the come back of previously lost clients(which brought $5k and paid off CRM for 3 years ahead)
  • received an additional 27 promising appointments for the next month, which are in the works
Steps for enabling CRM DealerPoint
Pricing
Standard
  • Unlimited number of users
  • Online training for all employees
  • Phone, Skype, email support
  • Updates to new versions
  • Syncing with the company's IT services
$300 per month
Get started
Pro
  • Unlimited number of users
  • Online training for all employees
  • Phone, Skype, email support
  • Updates to new versions
  • Syncing with the company's IT services
  • CRM custom development according to business needs
  • Regular implementation of new features at the client's request
from $15k
Get started
Let's schedule a call!

We will answer your questions and select the appropriate plan!

Specify a convenient date and time for a free consultation and demo of CRM DealerPoint.
Date
Time
Let's schedule a call!

We will answer your questions and select the appropriate plan!

Specify a convenient date and time for a free consultation and demo of CRM DealerPoint.
Date
Time
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Contacts
Do you have a question?

Send us an email and let us know a convenient date and time for you,
we will call you back and answer all your questions

support@dealerpoint.tech